Task: Finalize Knowledge Exchange Plan
Based on the Knowledge Exchange Approach , a Knowledge Exchange Plan must be developed, in line with the overall Transition Plan, that covers details in terms of the Knowledge Exchange sessions and documentation that needs to be covered. In cases where a single Knowledge Exchange Plan may get cumbersome, it is recommended to split into multiple Knowledge Acquisition Plans at an application or tower level to convenience in planning and tracking.
Relationships
RolesPrimary Performer: Additional Performers:
Outputs
    Process Usage
    Main Description

    A detailed Knowledge Exchange Plan based on the Knowledge Exchange Approach, developed in the previous activity, must be created. The details for developing the Knowledge Exchange Plan would also feed in from output of discovery activities, ie. due diligence output & proposed solution. It also identifies the components of the services to be covered during Knowledge Exchange sessions.

     

    Typically, the Knowledge Exchange Plan would include:

     

    ·      Scope (services, staffing, content, topics for Knowledge Exchange etc.)

    ·      Constraints to be handled

    ·      Dependencies/ assumptions

    ·      Geographies for conducting the Knowledge Exchange

    ·      Knowledge Exchange session plan & mode of information sharing

    ·      Topic wise schedules to block SME calendars

    ·      Documents and artifacts expected as a result of Knowledge Exchange (application overview documents(AOD), document of understanding(DOU), SOPs, recordings etc.)

    ·      Staffing requirements

    ·      Detailed Knowledge Exchange Approach

    ·      Knowledge Exchange logistics – meeting tools, infrastructure arrangements for face to face Knowledge Exchange

    ·      Progress reporting and monitoring mechanism (on agreed KPIs).

     

    The Knowledge Exchange Lead must identify if there is any business event during which the customer or incumbent will not be available, availability of SME/ knowledge exchange receiver and consider the leave calendar while planning & finalizing the schedules /calendar.

     

    In case of larger transitions, it is recommended  to create Knowledge Acquisition Plan (KAP) at each application / tower /service level.  Knowledge Acquisition Plan (KAP) should be tracked to check the progress of Knowledge Exchange.

     

    The outputs from Knowledge Exchange planning activity must be fed back into the overall Transition Plan. The Knowledge Exchange Approach will determine the ramp up of delivery resources and consequently determine the requirements and timing for recruiting. The  Knowledge Exchange Lead should ensure to integrate the approach and approximate staffing number into the Knowledge Exchange Plan.

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